A key part of growing trust is managing expectations. When leaders fail to do this before they have had time to establish a positive track record with their team, it is especially damaging. Conversely, setting clear expectations at the start and meeting those expectations builds trust quickly. – Randy Carman
Great point! Clarity – clear communication is a key responsibility of a leader. Never assume you have communicated well. Always follow up to ensure clarity – it is your responsibility!
Randy is my dyad partner in leading the Learning & Growth Strategies division of Ambassador Enterprises. Click here to read his blog post on the importance of clear communications and managing expectations.