When you meet someone, or even in your daily encounters with those you know, do you “see” them? Do you recognize them as individuals with dreams, passions, hopes, problems, and fears? Or are you only seeing the veneer?
When they talk with you – do you really “hear” them, listening for meaning beyond their words or even in spite of the words? Or do you just hear what you want to hear? Or do you even hear them at all?
To truly respect others, we need to see them for who they really are and as much as our limited abilities allow us and to actually listen to them with humility so that we hear the meaning behind their words and to not miss what is not being said. We owe that to one another.
By the way, busyness is a lazy person’s excuse for not seeing or listening to others.
He talks about how much more powerful employee commitment to an idea is than is the “brilliant” insight of the leader.
Following is a paragraph from his post:
The next time you are working with a direct report or team member and you start to “improve” upon their ideas with your insights, take a deep breath and ask yourself, “Is it worth it?”
When communicating with direct reports, don’t just ask for understanding – search for commitment. Listen to the tone of their voices and look at their faces. When describing a project, ask the employee to rank their level of enthusiasm for executing the plan. Ask a simple question, “How can we work together on this project in a way that will lead to your highest level of commitment?” Listen to their ideas. Be willing to trade off some of your insights on content to gain their commitment and enthusiasm.
Read the full post – especially if you are a senior leader in your organization and you truly desire to make your organization more effective.