Archives For Trust

“When there is trust, conflict becomes nothing but the pursuit of truth; an attempt to find the best possible answer.” –Patrick Lencioni via Dave Kraft

trust and conflict

Good morning – still cold up here!

Trust is foundational to any healthy relationship – without trust, there is no real relationship. This is true from our relationship to God, our spouse, and family to our friends, and co-laborers. You see this talked about in many different places. Patrick Lencioni in two of his books, The Five Dysfunctions of a Team and The Advantage, puts a great deal of emphasis on trust being absolutely foundational to an effective leadership team.

As leaders, one of our responsibilities is to cultivate that trust, however, we may be inadvertently telling people we don’t trust them by some of our actions.David Peck in one of his recent posts, 7 Ways Leaders Inadvertently Say, “I don’t trust you”talks about different ways that you may be sending signals to others that you don’t trust them.

1. Hovering

Behaviors: Nitpicking, micro-editing, being hyper-vigilant about the details of their work, too frequent check ins, and telling, rather than asking, “better” ways to do what they are doing.

2. Delegating the “what” AND the “how”

3. Delegating without sufficient context

4. Taking authority for decision-making too far up the chain

5. Leading with the mindset that your people are not allowed to fail

6. Overriding your people’s input or feedback

7. Keeping your people under wraps

Read all of David’s article by clicking here for a fuller explanation of each of these issues.

The key point I want to make is that your behaviors are much more powerful than your words. So, as leaders, we need to be continually be examining what we do, what we say, and how we say it to ensure that we are communicating the right things. Ensure that your actions match your words. If you are continually are telling your team that you trust them, but are exhibiting behaviors, such as those listed above, that tells them differently then you won’t build trust and ou will lose credibility as a leader.

Make sure your words and your actions are consistent.


What Are Your Mindsets?

March 20, 2013

Good morning. Still cold here in NE Indiana – we are so ready for Spring!!!Lauren - sunlight MAR 2013

What are your mindsets? Or maybe a better question is what are the attitudes with which you approach life?

I am involved in an interesting project here at Ambassador Enterprises where we are working to identify the core 20% of what makes the AE culture unique. One area that we identified was this area of Mindsets / Attitudes and we believe that there are three core attitudes that are important to our culture:

1. Trust – there has to be trust, which is a choice, before you truly have effective relationships, effective community, and high performing teams. It is a choice and it is an attitude in which you approach others. Trust is something that has to be intentionally developed and maintained.

2. Dependency – this is not dependency in the unhealthy sense, this is the realization and living out that fact that we are not truly independent actors in life, but that we are dependent upon God and others in life. We need others and others need us – in a very healthy and real way.

3. Humility – humility and dependency are closely tied together. Humility is the opposite of pride and arrogance. Humility recognizes that we aren’t superior to others, that others have great value in God’s eyes, that we are incomplete and flawed, and that we are in need of God’s grace, His help and the help of others and that we still have much to learn.

I have found these attitudes to be helpful. What are the attitudes or mindsets that guide your life?


Trust is the Key

February 11, 2013

“Absence of Trust – This occurs when team members are reluctant to be vulnerable with one another and are unwilling to admit their mistakes, weaknesses or needs for help. Without a certain comfort level among team members, a foundation of trust is impossible.” – Patrick Lencioni

Trust is absolutely foundational to the effective operations of a leadership team. You can try all the gimmicks, bring in consultants  give orders and so on, but if the members of your leadership team do not have this level of trust, it will always be less than it could or should be.

Watch this quick video from Pat on trust:

So take the time and do the hard work needed to build trust on your team – it is worth the effort!Workbook